design a questionnaire to address the following management problem.
The airline industry is currently facing many challenges, one of which is the level of competition between the Full Service Carriers (FSCs) and the Low Cost Carriers (LCCs). The rapid growth of LCCs is adding to that competitive environment, especially with an increase in demand for low cost travel. The Department of Infrastructure and Transport decided to commission research to get a better understanding of the factors such as brand image, experience quality, satisfaction that influence future behaviour intention of FSCs and LCCs customers. A quantitative method research will be applied using a questionnaire survey with FSC and LCC customers.
Design a survey questionnaire with a minimum of 10 and a maximum of 20 questions to gather data to address the management problem. Use a mix of open and closed question formats. At least, one of your questions must employ a replicable scale – a scale that has previously been tested in the academic literature relating to consumer behaviors and found to be reliable and valid. Ensure your questionnaire has a brief introduction to inform respondents as to the purpose of the research.
In addition, in pairs write a brief 1000 word report explaining the structure of the questionnaire and the steps your group took in designing it to address the management problem.
two things need to be submitted :
• Brief report.
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