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MBA 530 GROW Model: Employee Satisfaction Results

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Identified Trends

1. Client/Customer Focus Area: Over the last four years, on average, 90% of the employees believe that the company constantly strives to provide value to its clients and customers. This perception has been stable over the last four years.

2. Company & Strategy Focus Area: There has been a slight drop in the number of employees who believe that the company’s strategy is on the right path from 71% to 60%.

3. Job Satisfaction Focus Area: Over the last four years, there has been a significant drop in the number of employees that feel satisfied at the workplace. Nevertheless, during this period, 80% of the employees are satisfied with being associated with the company externally.

4. Recognition & Praise Focus Area: Four years ago, only 43% of employees felt that they got the recognition they deserve for their work duties. This number has dropped to only 35% in the current year.

5. Reward & Recognition Focus Area: Over the last four years, most of the employees felt that they are not rewarded well enough for their efforts in the company. Currently, only 31% are satisfied with the company’s reward & recognition strategy.

6. Training & Development Focus Area: Although 66% of the employees acknowledge that the company gives them training to perform their job duties, the majority of employees assert that they are not consulted on their training and development goals.

7. Working Conditions Focus Area: Majority of the employees believe that the working conditions at the company are safe, orderly, clean, and show appreciation for the diversity and dignity of the staff. However, only 35% of the employees believe that the leadership acts in ethical ways.

There are certain focus areas that have seen significant changes compared to others. For instance, regarding job satisfaction, there has been a massive drop in the number of employees who feel satisfied at the workplace. For instance, four years ago, 48% of the employees were very satisfied with their jobs. Two years ago, this figure dropped to 41%. Currently, the figure stands at 35%. In comparison, the Client/customer focus are has not seen any notable change. Four years ago, 91% of the employees believed that the company constantly strives to provide value to its clients and customers. This figure currently stands at 90%.

One focus are might impact another. For example. The focus area of reward & recognition may focus the job satisfaction focus area. Having minimal recognition for the employees’ work efforts may result in employees being less satisfied with their jobs. In contrast, the company showing more appreciation to the efforts of the employees may increase the job satisfaction levels among many employees. From the survey results, four years ago, only 43% of employees felt that they got the recognition they deserve for their work duties. This number has dropped to only 35% in the current year. Consequently, over the last four years, there has been a significant drop in the number of employees that feel satisfied at the workplace.

Employee Survey Results Data

1. Client/Customer Focus Area

2. Company & Strategy Focus Area

3. Job Satisfaction Focus Area

4. Recognition & Praise Focus Area

5. Reward & Recognition Focus Area

6. Training & Development Focus Area

7. Working Conditions Focus Area

Focus Areas

1. Job Satisfaction Focus Area: The overall job satisfaction rates have been poor over the last four years. The rates have also been constantly dropping over the last four years. High job satisfaction is vital for any company since it results in improved organizational productivity, reduced job stress, and low employees turnover (Zardasht, Omed, & Taha, 2020). In turn, this leads to better customer satisfaction and higher company revenues. Therefore, there is an urgent need to improve the job satisfaction levels at the company.

2. Reward & Recognition Focus Area: Over the last four years, most of the employees felt that they are not rewarded well enough for their efforts in the company. Currently, only 31% are satisfied with the company’s reward & recognition strategy. Proper rewarding and recognizing of employees is crucial in improving employee engagement (Koo et al., 2020). In turn, this leads to the establishment of a positive workplace atmosphere and higher retention of employees. Therefore, there is an urgent need to improve the reward & recognition practices at the company.

3. Working Conditions Focus Area: Although the general working conditions at the company are at optimum levels, only 35% of the employees believe that the leadership acts in ethical ways. Ethical leadership is essential in providing an optimal setting for employees to facilitate higher productivity, better morale, and lower turnover. Therefore, there is an urgent need to improve the ethical leadership practices at the company.

Reality—Current State

1. Job Satisfaction Focus Area: Currently, the job satisfaction levels at the company are very low. The potential impact on survey result over time implies that job satisfaction levels over the last four years have been worsening. Hence, the implication is that there is a negative workplace atmosphere that adversely affects the wellbeing of the employees.

2. Reward & Recognition Focus Area: Currently, most employees feel that they are not adequately rewarded and recognized for their workplace efforts. The potential impact on survey result over time suggest that this has been the trend over the last four years. This implies that the management shows little or no appreciation to the efforts of their employees.

3. Working Conditions Focus Area: Currently, most employees believe that the leadership of the organization does not act in ethical ways in relation to work conditions. The potential impact on survey result over time suggest that this trend has been constant over the last four years. This implies that the management only act in ways that promote the profitability of the organization over certain ethical practices.

Desired Future State—Where Would You Like to Be?

1. Job Satisfaction Focus Area: Over the next two years, there should be 10% increase in the job satisfaction levels in the company. This will translate to at least 45% of the employees being satisfied with their job. The impact of this goal will be seen in improved organizational productivity, reduced job stress, and low employees turnover.

2. Reward & Recognition Focus Area: Over the next two years, there should be 10% increase in the number of employees who feel they are adequately rewarded and recognized for their workplace efforts. This will translate to at least 45% of the employees feeling satisfied with the reward and recognition they receive from the company for their efforts. The impact of this goal will be seen in the increase in employee engagement in the company.

3. Working Conditions Focus Area: Over the next two years, there should be 10% increase in the number of employees who feel the leadership acts in ethical ways. The impact of this goal will be seen in higher productivity, better morale, and lower turnover.