1._______ is a key skill that builds upon the basic skills discussed elsewhere in this book. It involves letting clients know that they have been understood from within their frame of reference, that the helper can see the world as they see it while remaining separate from it.
Authority
Humor
Empathy
Persuasiveness
2.Unless the client thinks about his problem in __________, operational terms it can be difficult to develop an effective problem management strategy.
concrete
abstract
psychological terms
a selfless way