The informal relationships among people and groups in the organization, the informal way things get done, and the norms accepted by organizational members reflect the way the culture manifests itself in the organization. While managers define the work necessary to accomplish the strategy and then structure those tasks in formal ways, many things occur that are unplanned, unanticipated, and/or evolve over time. For example, friendly relationships between individuals often ease communications; groups form and provide support or opposition for the accomplishment of tasks; and individuals and teams adapt procedures to make things easier or more productive.* The informal system will include an organization’s culture, the norms or understandings about “how we do things around here,” values (e.g., about the importance of customer service), beliefs (for example, about why the organization is successful), and managerial style (a “tough boss” style, for example). It will also reflect the informal leadership and influence patterns that emerge in different parts of the organization.