Why Human Relations?

Why Human Relations? How many times do we hear “we didn’t communicate” or “it was a miscommunication”? Even though we

are all aware of the importance communication plays in our work-life, somehow these types of issues still

happen. Communication applies to human relations in that communication is really the

only means we have of expressing ourselves to others. In other words, every relationship you

have built has relied on communication for it to be successful. Those relationships that may have been

unsuccessful could have resulted from not understanding each other’s communication style. As you

already know from this chapter, communication relates to relationship management skills

as well as social awareness skills, which are part of emotional intelligence. These are the skills

that allow us to communicate with others and handle various personalities and work styles. For example,

when your roommate or significant other comes home from work, it doesn’t take but a second or two to

see this person has had a bad day. Their facial expressions and the way they talk all point to a challenge at

work. Social awareness skills help you understand this, empathize with that person, and bring up bad

news—such as the fact rent is due—at a later time. These types of skills, or ability to handle social

situations well, is what creates positive communication in our relationships.

The first step to applying communication skills is to first understand your own style. Are

you direct or indirect? Do you know how your facial expressions and other nonverbal language impact

your verbal communication? When you write an e-mail, how does your communication style come across

to others? Understanding (self-awareness emotional intelligence skill) our own style can help us

understand our strengths and weaknesses and become better communicators. Every successful

relationship—work or personal—relies on good, open, and honest communication.