“ Returns-to-Revenue: Companies that ensure timely delivery and processing of returns position themselves to save more or earn more from the returned product. From refurbishing, repackaging and reselling to parts reclamation and recycling, returned products are often untapped sources for revenue. With the secondary, discount market for products continuing to grow, there is even more reasons to think about returns as revenue opportunities.
Protecting Profits: Handling returns properly and tracking all activities is critical to help companies avoid fines and penalties from various government regulatory agencies such as the FDA, the Consumer Product Safety Commission and other state and federal agencies.
Customer Loyalty: According to a nation-wide survey conducted in 2005, 95% of customers will not buy from a company if they have a bad returns experience. This, in part, explains why companies considered best in class in reverse logistics enjoy a 12% advantage in overall customer satisfaction over their competition