1. Why do organizations launch distributed work programs in the first place?
2. What practices and tools do successful organizations rely on to manage remote staff effectively?
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1 We tend to use those terms interchangeably, though there are certainly subtle distinctions among
them. However, our current interest and focus is on best practices in managing people who are in locations at some distance from their boss. In our judgment, what matters is the distance between manager and subordinate, not what label someone has put on the job category.
3. What critical advice do successful leaders of distributed teams have for organizations that are just getting started?