The type of connectivity an IoT device uses can change how you’re able to access the device. For example, using your customers’ WiFi or ethernet requires support personnel to either have VPN privileges or be on the premises.
On-site visits are extremely expensive, but if that’s the only way a technician can troubleshoot or update your device, you’re stuck paying the additional costs.
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Remote access capabilities dramatically lower the costs of support and maintenance—for you or your customers—and make routine firmware updates far more manageable at any scale.
Unfortunately, many IoT connectivity solutions lack the data throughput to make global remote access viable.
A single firmware update over a network with low data throughput consumes too much power for devices that rely on batteries.
This is another strength of cellular connectivity. Cellular networks offer the data throughput needed to efficiently push updates to your devices and the required technology for secure remote access through VPNs.