Mediation can be included as part of the standard conflict management processes in an organization. Bosses refer employees who cannot work well together to the human resources department for mediation or, if trained, conduct a mediation intervention (a s~eci~li~ed area called supervisor mediation). Abusiness threatened with a lawsuit by a d1ssat1sfled customer may suggest mediation rather than going directly to court. When a real estate purchase falls through, the buyer and seller can elect to mediate a fair distribu tion of the earnest money deposit. Many contracts require mediation of any disagreements between customers and the business provider.
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