The three approaches to conflict-power, rights, and interests-all have their place in society. While the interest-based approach seems from the previous example to be an ideal choice for resolving disputes, each of the three approaches offers risks and advantages not met by the others. No one approach can be considered appropriate for all cases. Tuble 1.1 presents some advantages and disadvantages of each approach. The needs of the clients, the issues involved, the power resources of each side, and the concerns for legal precedent should be considered in the determination of the most appropriate approach to conflict management.
The need to explore differences in safe environments while working together toward resolution is underscored by increasing diversity and globalization. As neighborhoods and businesses become more diverse in ethnicity, gender, nationality, age, and lifestyle, it is imperative to develop channels of communication to manage the predictable clashes of values, style, and goals that accompany diversity. Parts of the modern mediation move ment were born in communities dealing with inner-city racial and social tensions during the turbulent 1 960s.