Clients’ Rights

Clients have the right to be treated with dignity, consideration, and respect at all times. Clients have the right to:

a. Quality services provided by concerned, trained professionals and competent staff.

b. Confidentiality within the limits of both federal and state law, to be informed about the exceptions to confidentiality, and to expect that no information will be released without the client’s knowledge and written consent.

c. Information such as time of sessions, payment plans/fees, absences, access, emergency procedures, third-party reimbursement procedures, termination and referral procedures, and advanced notice of the use of collection agencies.

d. Clear information about the purposes and goals of counseling.

e. Appropriate information regarding the CMHC’s education, training, and practice limitations.

f. Full, knowledgeable, and responsible participation in the ongoing treatment plan to the maximum extent feasible.

g. Obtain information about their case record and to have this information explained clearly and directly.

h. Request information and/or consultation regarding the progress of their therapy.

i. Refuse any recommended services, techniques, or approaches and to be advised of the consequences of this action.

j. A safe environment for counseling free of emotional, physical, or sexual abuse.

k. A clearly defined termination process, and to discontinue therapy at any time.